Alok Kumar
Design Consultant & Architect
Corporate Advisory & Consultancy
Bringing extensive advisory expertise to entities like ATS Infrastructure, Centum, Worxpertise, and Bignify, offering strategic counsel in optimizing operations and elevating customer experiences.
Chief Experience Designer
Driving innovation and customer-centricity as the Chief Experience Designer at Experience Integrators since October 2019, specializing in designing immersive and impactful customer journeys across diverse industries.
Service Delivery Leadership
Held pivotal roles as the Chief Service Delivery Officer at Aircel Ltd and as the National Head of Sales & Service at Airtel, where instrumental contributions were made in enhancing service delivery standards and operational efficiency.
Telecom & Customer Service Expertise
Played integral roles in shaping the telecom landscape, contributing significantly to Aircel, Airtel, and Escotel Mobile Communication. Led initiatives in Enterprise CRM, National Customer Services, and Data Services, driving transformative growth and service excellence.
Quality Management & Leadership
Equipped with a robust foundation in quality methodologies, including extensive training in TQM, ISO standards, and Malcolm Baldridge methodologies. Demonstrated a commitment to implementing and sustaining industry-best practices in service delivery.
Educational Background
Graduated with Honors in B.Tech from IIT Kharagpur, fostering a strong academic foundation that paved the way for a distinguished career trajectory.
