Praise

Testimonials

What Clients Are Saying

“Alok is a thorough bred professional passionately committed to the customer. As a result, over the years he has developed deep insights of both the science and art of customer service to very evolved levels. We should be grateful that he has shared his learnings through some seminal works in the form of books. Given his engineering background he is easily given to analysis and structure. Alok is a delightful colleague at work, apolitical, positive, a team player, an unobtrusive leader and someone who belongs to a rare breed of a ‘gentleman executive’.”

Sandip Das
Board Director, Former CEO,Strategic Thinker, Advisor, Mentor, Brand Fanatic, Public Speaker

“A great person, professional and a friend Alok is one of the biggest industry stalwarts in the areas of customer service. His understanding of business and how customer experience can enhance performance is exemplary. Besides his impeccable track record, his personality and simplicity accentuate his ability to drive excellence in his areas. I count myself lucky to have Alok as a mentor and guide. A great person, professional and a friend.”

Rajiv Khosla
CEO and Co-Founder at Bignify.com | Creating a futuristic model for Enterprise

"Alok has a very balanced head between his shoulders. A through CRM professional he has written a very popular book on the subject.
I find him very good in handling teams and people in general. He is customer oriented and also process oriented. These two qualities coupled with people managent skills make him a very productive senior leader."

Nalin Mehta
Coach for SMEs, Build a High Performing Team, Improve Inventory and Cash Management, Grow your Market Operations

"Alok is a dear friend and our friendship started on CRM fundamentals. He has always been driven by the customer relationships from a mindset point of view than tech solution to all problems customer related. I was honoured to put a comment on his maiden book on CRM years ago."

Muneer M
Founder-Medici Institute | MD-Rezonent India | CEO-CustomerLab | Global expert columnist | Startup Mentor | Social Entrepreneur | #Mission-focused governments | #StrategyExecution | #Disruptive-innovation

"A great person, professional and a friend Alok is one of the biggest industry stalwarts in the areas of customer service. His understanding of business and how customer experience can enhance performance is exemplary. Besides his impeccable track record, his personality and simplicity accentuate his ability to drive excellence in his areas. I count myself lucky to have Alok as a mentor and guide. A great person, professional and a friend."

Rajiv Khosla
CEO and Co-Founder at Bignify.com | Creating a futuristic model for Enterprise October 18, 2020, Rajiv worked with ALOK on the same team

"Alok is a customer obsessed leader who focuses on each moment of truth and its digitisation. Alok is a people’s leader too as he motivates his staff with his positive support and energy. I believe Alok will continue to contribute to all digital businesses to make their customers happier."

Manoj Kohli
“'Nurturing youth for future leadership' - International Growth Advisor and Business Transformation Coach - October 18, 2020, Manoj managed ALOK directlyOctober 18, 2020, Manoj managed ALOK directly

"Alok can actually be called the father of Service Delivery Excellence and Quality Processes in Indian Telecom Industry. I have not had the opportunity to work with him directly but have always been inspired by his Service leadership, vision and zeal at various forums to keep the customer and his needs at the centre of business excellence and growth."

Preeti Singh
Director on MNC Boards / ESG & Ops Excellence / Teach & Train

"I had the opportunity to work in his team ( Kerala ), He is a Leader with High Vision, always encourage his team member to come out with own initiatives, a person who believes & practice “Team Work” , Excellent Crisis Management Leader & a Brilliant Innovator."

Srinivason KU
Business Strategy - Succession & Sustainable

"Mr.Alok Kumar is a true visionary. When Service in Telecom sector in India was in the early budding stage at that time Mr.Alok has given the direction to Service Delivery at Escotel Mobile communications.The Strong foundation of processes enabled Escotel to maintain lead postion in all 3 circles of operations.The Implementation of Service guarantee in Service was First of its kind in Indian telecom sector. Even today lot of Telecom companies are further building on the foundation and guidelines initiated by him."

Rajesh Sharma
State CSD Head at Reliance Jio

"Alok has often been described as a 'thorough Gentleman' and I couldn't agree more ! He is a complete professional, very focused on the outcomes but equally concerned about the means. He is an extremely respected professional who is a mentor and motivator to support and challenge his Team to achieve greater heights. He is an inspiration to not only his Team but has a number of 'fans' who look up to him. He is very sharp and very quickly gets to the 'Root Causes'. It is my privilege to work with him and learn from him. An exceptional 'Commander of the Ship'."

Renu Elizabeth Jamwal
Head - Experience Delivery, Call Centers at Aircel

Awards & Achievements

01.
Customer Experience Innovator of the Year

by Twitter & OneDirect

02.
Telecom Leadership award – Customer Service

by Voice & Data

03.
Customer Experience Transformation award

by Kamikaze Customer Fest

04.
ET Telecom award for Mobile Customer Service
05.
ET Telecom award for Mobile Customer Service
06.
Telecom Leadership award – Customer Service

by Voice & Data

07.
Aegis Graham Bell Award for Service Innovations
08.
Escotel Mobile Communication rated best in Customer Service in Year in the industry

by Voice & Data

Topics I Can Help You With

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Quest Award for CX Innovator of the Year

Quest Customer Innovator of the Year 2016

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